Privacy Policy

At Urbanara.co.uk, a website property of URBANARA Ltd., we respect our customers and understand their concerns about privacy. Our privacy policy lets you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
 
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
  • When you order from us, we collect your name, billing address, delivery address, email address, phone number(s).
  • When you register with URBANARA and create an account, we collect your name, email address, and password. Our primary goal in collecting personal information is to provide you with a customised shopping experience and to let you know about offers that may be of interest to you.
  • When you enter a contest online, we will collect your name, address (or Post Code), email address and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
  • When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
  • We may acquire customer lists from other parties so that we may invite new people to visit www.urbarnara.co.uk. We only acquire lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we will always provide an opt-out option.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
  • To personalise your experience on our site. Your information helps us to better respond to your individual needs.
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails and to keep you updated about URBANARA. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition you may receive occasional company news, updates, related product or service information, etc.

How do we protect your information?
Urbanara uses one of the most powerful security systems on the internet, comprised of a SSL (Secure Socket Layer) reinforced with a jamming and encoding process in order to protect effectively all the data we receive related to payment.
After a transaction, your private information will never be stored on our servers.
What Are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience. URBANARA uses persistent cookies to give you a more personalised shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies.
Cookies can be used by a website to recognise you. But that does not necessarily mean any personal information is stored in the cookies. At URBANARA, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may use trusted third parties who assist us in operating our website, conducting our business, or to provide you with a service, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to URBANARA is fully compliant with UK data protection legislation. As such, we will not distribute your personal information to outside parties without your consent.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.urbanara.co.uk/tandcs.

General
This website is owned and operated by:
URBANARA UK Ltd.
Registered in Germany
Registration No. HRB 136641
Registered address:  Rosenthaler Strasse 49
Berlin
101278
Germany
VAT No: DE815243934