If you don't absolutely love your order, you can send it
back for free, no questions asked.

RETURNS

If for any reason you're not 100% happy with your order, you can send it back for free, within 100 days of receipt: it's our Love at First Touch Guarantee. And what's more, it also applies to gifts.

Follow these steps to return an order:

  • 1. Complete the Returns Form sent with your order. Be sure to specify which products you are returning and the reason for return. Keep the invoice for your records.
  • 2. Pack the product(s) back in their original packaging and reseal them in the order box, along with the Returns Form. Stick the provided UPS label on the outside of the box.
  • 3. Phone UPS on 03457 877 877 or use their online service to arrange a pick-up time. As soon as we receive your return from UPS, we will refund your purchase.

    We accept returns on all unused items that are in their original packing, and which are returned within 100 days of receipt. Gift vouchers are unfortunately unable to be returned.

    If you need help or have any other questions about our returns process, we're just a phone call (or email) away:

    Freecall within mainland UK: 0800 77 97 527
    Outside mainland UK (call charges apply): +44 800 77 97 527
    contact@URBANARA.co.uk

FAULTY ITEMS

In the rare case that your item is faulty, simply follow the returns procedure within 100 days of receiving your order and we'll process your refund as quickly as possible.

Please take the time to let us know exactly what was wrong so we can make sure it doesn't happen again!

If you notice the fault after the 100-day return period, just give us a call on 0800 77 97 527 (free from mainland UK) to find a solution with one of our customer service members.

CUSTOM ITEMS

We're unfortunately unable to accept returns on customised orders for any reason other than a defect. This includes resized curtains or bed linen, as well as any product that has been custom embroidered.

INTERNATIONAL RETURNS

We're unfortunately unable to accept returns for orders delivered outside the European Union. For further information about our products, or in the instance you receive a faulty product, please contact our customer service team:

Freecall within mainland UK: 0800 77 97 527
Outside mainland UK (call charges apply): +44 800 77 97 527
contact@URBANARA.co.uk