We want all OUR products to end up in happy homes. If you don't absolutely love your order, please feel free to send it back – free of charge, no questions asked.
A simple, carefree returns policy is important – our Love At First Touch Guarantee gives you peace of mind with every order you place. We are confident that you will fall in love with your URBANARA product upon first touch. However, it’s easy to return the item if that’s not the case.
If your order is unused, can be resealed in its original package and has been in your possession for less than 28 days, you are able to return the items free of charge. Here’s how:
We pride ourselves on the fine quality of our products, but very rarely some of our products might not be as perfect as we’d like. If you identify the fault within 28 days of receipt of goods, then simply follow the returns procedure and we will process your refund as quickly as possible.
Please let us know exactly what was wrong on the Returns Form so that we can make sure it doesn’t happen again. If the fault is found after this 28 day period, then please call us for free on 0800 77 97 527 and speak to one of our customer service advisors to find the best solution with you.
28 day return policy
Friendly customer service
All our products are carefully hand-picked from suppliers around the world - if we wouldn't have it in our home, we wouldn't suggest it for yours.
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