If you don't absolutely love your order, you can send it
back for free, no questions asked.
If for any reason you're not 100% happy with your order, you can send it back for free, within 100 days of receipt: it's our Love at First Touch Guarantee. And what's more, it also applies to gifts.
Follow these steps to return an order:
In the rare case that your item is faulty, simply follow the returns procedure within 100 days of receiving your order and we'll process your refund as quickly as possible.
Please take the time to let us know exactly what was wrong so we can make sure it doesn't happen again!
If you notice the fault after the 100-day return period, just give us a call on 0800 77 97 527 (free from mainland UK) to find a solution with one of our customer service members.
We're unfortunately unable to accept returns on customised orders for any reason other than a defect. This includes resized curtains or bed linen, as well as any product that has been custom embroidered.
We're unfortunately unable to accept returns for orders delivered outside the European Union. For further information about our products, or in the instance you receive a faulty product, please contact our customer service team:
Freecall within mainland UK: 0800 77 97 527
Outside mainland UK (call charges apply): +44 800 77 97 527
URBANARA GmbH: Gipsstr. 10, 10119 Berlin, Germany | Registered at Berlin Charlottenburg under registration number HRB 136641.
Based on 1180 seller reviews at Trust Pilot, Urbanara.co.uk