STANDARD DELIVERY

Good news – delivery is free for all orders over £50 within mainland UK (all other standard orders incur a £4.95 fee). For expected delivery times, please refer to the times shown on each product's dropdown. Once an order is packed and dispatched, it takes approximately 4-5 days to arrive within mainland UK.

TRACK YOUR ORDER

It’s easy to track your order online. Delivered via UPS, a unique tracking number and UPS website link will be emailed to you by our customer service team so you can view the progress of your parcel as it makes its way to you. You will also be able to see if there are any delivery difficulties (though know we will do our best to ensure a smooth arrival).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INTERNATIONAL DELIVERY

Delivery within Europe and beyond is possible – simply check the table below for an estimated delivery cost to your location. Don’t see your country listed below? Please get in touch with our customer service team by emailing contact@urbanara.co.uk or by calling +44 800 77 97 527 (call charges apply) so we can arrange a special order.

DELIVERY

No matter where in the world you call home, your order will be safely packed and sent to your doorstep.

Ordering within mainland UK

Delivery is free for orders over £50 within mainland UK and Germany. All other orders to mainland UK and Germany incur a £4.95 delivery fee.

For expected delivery times, refer to the shipping status shown on each product's dropdown. Once an order is packed and dispatched, it takes approximately four to five additional days to arrive within mainland UK.

TRACK YOUR ORDER

All orders are safely sent using UPS or DHL depending on the destination.

A unique tracking number and UPS or DHL website link will be emailed to you by our customer service team so you can check your order’s delivery progress and status.

Returns

We want all our products to end up in happy homes. If you don't absolutely love your order, please don't hesitate to send it back - free of charge, no questions asked. For more information please see our returns policy.

Ordering within Europe

Check the table below for an estimated delivery cost within Europe.

Don’t see your country listed? Contact our customer service team so we can arrange a special order.

contact@URBANARA.co.uk

+44 800 77 97 527 (call charges apply)

*Delivery is free for German orders over £50. All other German orders incur a £4.95 delivery fee.

Ordering everywhere else

Live in Asia, the Americas, the Antipodes or elsewhere? Worldwide delivery is possible with the help of our customer service team.

How to Order

Contact our customer service team so we can arrange a special order:

contact@URBANARA.co.uk

+44 800 77 97 527 (call charges apply)

Please let us know your:

  • Full name
  • Billing and/or shipping address/es
  • Phone number
  • Name, colour, size, quantity of the products you wish to order

SHIPPING PRICES & PAYMENT

Products with a ‘ready to ship’ status (shown on the product’s dropdown) can be delivered internationally within approximately three weeks, while products with a longer delivery time shown online will take longer to ship (don’t worry, it’s worth the wait!).

Depending on the product/s and quantities, we can to ship to the United States, Canada and Australia at the following flat rates:

  • Package up to 5 kg - £39.95
    (includes tracking and insurance)
  • Package up to 10 kg - £54.95
    (includes tracking and insurance)
  • Payment can be made either securely by credit card over the phone, or our customer service team can send a PayPal payment request. You are not required to have a PayPal account for this method.

INTERNATIONAL TAXES

Often customs and/or import duties are charged once a delivery reaches its international destination. Any such fees must be paid by the person receiving the parcel. Unfortunately URBANARA has no control over these charges and cannot inform you what the cost may be, as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.